Phone: 0274 950 633 | Office & After hours: 09 411 8188 | Email:

Business Terms

Our Business Terms


As a valued client of our firm it is important that you are aware of our business terms. These terms apply to all services provided by us, unless we have a written alternative arrangement with you.

Please contact us if you have any questions regarding our business terms.

Term & Conditions / Contract terms

All goods and services supplied by Alpha Electrical Limited ("we", "our" or "us") to the Customer (“you" or "your") pursuant to your request for customer services are supplied on the following terms unless otherwise agreed in writing between you and us.

  1. Contract:

    This document becomes a legal contract between you and us when signed by or on behalf of you and us.

    This contract is only a contract to supply goods and or services. It is not a contract to supply you with electricity or to supply any line function services (as defined in the Electricity Act 1992). You will need to enter into a separate contract with an electricity supplier to supply you with electricity.

  2. Our Fee:

    We calculate our charges so as to give a fair and reasonable return for the services we provide, having regard to our mutual interests. We take in to account all relevant factors, including:

    • The skill, specialised knowledge and responsibility required.
    • The time and labour expended.
    • The importance of the matter to you and the results achieved.
    • The urgency and circumstances in which the business is transacted
    • The reasonable costs of running a electrical company.

    If we give you an estimate of our fee:
    It is an estimate only and we will review it if necessary. The final fee may be more or less than the amount of the estimate (although our estimates are as accurate as possible, based on the information available to us at the time).

  3. Variations:

    If you and we agree to vary the work to be done we reserve the right to vary our charges and you agree to pay the amount agreed between you and us for such work. If our charges have not been agreed then you agree to pay our normal charges for such work in accordance with our relevant standard charging policies.

  4. Payment:

    Payment of our account is due on the 20 th of the month following the date of our invoice for our business customers and within 14 days of receipt of invoice for our residential customers, unless otherwise indicated on the front of this contract or agreed by us in writing.

    If you do not pay all monies due to us on or before the due date, in addition to our other rights, we shall have the right to charge default interest on any overdue amount from its due date until it and the interest is paid in full. Default interest will be equal to the total of the Bank of New Zealand Bank Bill Rate on the due date plus 5% per annum, calculated daily. Payments received will be applied firstly in payment of interest and secondly in payment of the other monies due to us.

    Any costs incurred in collecting money owing to us by you, including any debt collector's fees, legal and court costs (on a solicitor and client basis), and default interest are payable by you on demand.

    If your account remains unpaid after its due date we will not send you a reminder notice. If you have not communicated to us that the amount unpaid is subject to a genuine dispute, we will send your unpaid debt to a debt collection agency for recovery.

  5. Risk and Ownership:

    All goods to be supplied and installed by us under this contract shall be at your risk on installation and all goods supplied by us not requiring installation by us shall be at your risk on delivery. We shall retain ownership in such goods until you have paid to us all monies payable by you under these contract terms. Receipt by us of any cheque or other bill of exchange or promissory note shall be deemed not to have been paid until it has been cleared.

    Until we have been paid in full:

    1. you shall retain possession of the goods in trust for us as the beneficial owner and shall store them separately and clearly identify them as belonging to us;
    2. if you sell any of the goods then the proceeds of the sale shall belong to us and shall be retained by you in trust for us and shall not be intermingled with any other monies or paid into any overdrawn bank account and shall at all times be kept identifiable as monies held in trust for us;
    3. you irrevocably authorize us or our employees or agents, without being required to give any notice, to enter on and into any premises where any of the goods are or are reasonably believed to be, to inspect and/or repossess all or any of the goods and you shall indemnify us in respect of any costs, claims or liability incurred by us in doing so.
  6. Delivery:

    Any time stated for delivery is an estimate only. We are not liable for any delay in delivery.

  7. Limitation of Liability:

    If you are a Consumer who acquires or holds yourself out as acquiring the goods and services for the purpose of business:

    1. the provisions of the Consumer Guarantees Act 1993 shall not apply;
    2. our liability for any breach of our obligations to you shall in all circumstances be limited to and shall not exceed the price of the goods and services to be supplied to you;
    3. we shall not be liable to you for any consequential or indirect loss, damage or expense of any kind, nor for any loss of profit, economic loss or similar claims.

    To the extent permitted by law all terms, conditions and warranties, except those expressly set out in this contract, relating to the goods and services to be supplied pursuant to this contract are expressly excluded.

  8. Assignment:

    We may, but you shall not, assign the rights and obligations under this contract.

  9. Guarantee:

    In consideration of Alpha Electrical Limited agreeing to provide the services to the customer at the request of the Guarantor (which request is acknowledged by the Guarantor) the Guarantor guarantees to Alpha Electrical Limited payment, on the due date for payment, of all monies payable by the Customer under this contract and agrees to indemnify Alpha Electrical against any loss Alpha Electrical Limited might suffer should this contract be lawfully disclaimed or abandoned by any liquidator, receiver or other person.

    The Guarantor shall be a principal debtor under this contract and agrees that no release, delay, indulgence or other thing which would release a surety shall release or reduce the liability of the Guarantor under this contract.

  10. General:

    Where there is more than one Customer or Guarantor they shall be liable jointly and each of them severally and where the Customer or Guarantor acts as a nominee or as an agent in the execution of this contract, the Customer or Guarantor shall at all times remain liable for all obligations as if a party in their own right.

  11. House Re-wires:

    Work involving cutting/drilling or removing asbestos in any form will not be undertaken and will be the responsibility of you to remedy or carry out said works. Switches, hotpoints etc wired to original positions unless instructed otherwise by you and documented by us.

  12. Sensitive Equipment:

    There may be voltage fluctuations which could damage sensitive electrical appliances like computers, televisions, videos, cordless phones and computerized appliances. Voltage fluctuations can occur at any time and may be caused by events beyond our control, such supply company problems, circuit breakers tripping during fault finding, isolation of circuits or disconnection of main switch for personal safety when engaged by you for our services.

You should consider arranging insurance that covers damage from power fluctuations, install your own back-up devices such as an uninterruptible power supply (UPS), and / or make other arrangements to protect your equipment or meet your special needs. Power conditioners and surge protectors may help reduce such fluctuations and can be plugged into appliances or wired into your house mains.

We take no responsibility for damage caused to equipment or appliances, including loss of data, arising from these kinds of fluctuations.


Having read through these terms and conditions we consider that, unless you raise any points regarding them with the electrician responsible or management, you have accepted them and agree that they govern our business relationship.

Contact Us


0274 950 633

Office & After hours:

09 411 8188



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